OUR REFUND PROMISE
At Fancy Mugs UK, we want you to be completely happy with your purchase. Please read our refund policy below. We are committed to quality and great service.
Refunds & Returns Policy
We hope you absolutely love your mug! If you do not, we are happy to issue a pre-paid postage label with our return address. Simply take it to your local Royal Mail office and post the item back to us.
We will refund your money if the item is returned to us in the same condition as when it was originally posted to you.
In case of any problems, please email us via the contact us form.
When can you return an item?
You can return an item at any time, for any reason, provided it's within our 14-day return window.
How to start a refund
To initiate a refund, please contact us via our contact form. We are here to help!